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Please read the following carefully
In using the www.riyogems.com
(and any aliased domain names) shopping service, of Riyo Gems you (The
User) are deemed to have accepted the terms and conditions listed below.
All products/services and information displayed on riyogems.com Shopping
constitute an "invitation to offer". Your order for purchase
constitutes your "offer" which shall be subject to the terms
and conditions as listed below. www.riyogems.com
reserves the right to accept or reject your offer.
General
- www.riyogems.com may
change or withdraw any part of www.riyogems.com at any time without
notice.
- www.riyogems.com may
also terminate this Agreement and immediately remove, cancel or suspend
access to and use of www.riyogems.com
upon breach of any part of these Terms whatsoever.
a) These Terms constitute the full agreement between you and Riyo Gems
and may only be amended in writing.
b) By purchasing, you agree that all details you provide to www.riyogems.com
for the purpose of ordering or purchasing goods or services are correct,
that the credit card you are using is your own and that there are sufficient
funds to cover the cost of the goods or services ordered.
c) Due to the nature of the internet there may be interruptions to services
or website availability due to repairs, maintenance, or the introduction
of new services. We will naturally try to minimize these instances and
strive to avoid any "down time".
- In the result of any waiver in respect to our terms we reserve the
right to hold all terms relevant in the future.
- Once your order has been placed and completed online you will be
sent an automated e-mail confirmation of your order. This e-mail is
generated by the website an does not mean that we can definitely meet
your order. It simply confirms that your order and all relevant details
were received and are progressing through our system.
- All purchases are non-exchangeable, non-refundable and non-transferable.
- www.riyogems.com may
cancel any order and not supply products if it is reasonable to do so
and may change or discontinue the availability of products at any time
without notice. If an Order is cancelled, any payment made for the Products
will be refunded in full. This does not affect your Statutory Rights.
Our Rights
- All content & images displayed on www.riyogems.com are the property
of Riyo Gems or their respective owners. The design of all Jewelry
is copyrighted. Under no circumstances may you re-use any of the information
on this site for your own personal gain, and no copying of the designs
is allowed. Please respect the designer’s time in creating these
items. Anyone using or purchasing from www.riyogems.com is deemed to
have read and understood the above Terms and Conditions. We reserve
the right to amend these terms & conditions in compliance with current
Indian law. These terms do not affect your statutory rights.
What you see is what you get
- www.riyogems.com has made every effort to display the Jewelry as
accurately as possible. Most products have been described with weight
and accurate color options. However, we are aware that colors and images
vary slightly according to the monitor they are viewed on. So actual
and original product color look slightly different. This is unavoidable,
but we are sure that all customers will be delighted with their items
upon receipt.
Customize work for Jewelry designer and wholesaler & Retailer:-
- Riyo Gems also offer customize work. As we can manufacture products
for your company and you can sell in your name. As we have a good workman
force and equipment for special handmade work and casting. You can send
your design to us for quotation. And we keep your design fully confidential
solely to be produce for you.
Payment security:-
- Payment is as secure as 1-2-3
We know of no documented case of credit card fraud using our shopping
system over the internet. This is because:
- When you place your order our secure server software encrypts all
your personal information – including card number, name and address.
This encryption process takes all the characters you enter and converts
them into bits of code, which can then be safely transmitted over the
internet.
- At no time are your details held in clear text on any website.
- And no-one sees your credit card number – not even Riyo Gems.
SHIPPING
- Postage and insurance:-
Postage and packing is automatically added at the ordering stage. It
could be differ as it is not 100 % accurate calculator as it add insurance
and postage by India Speed Post. We can also send goods by UPS or Ferrari
or as desired by you or which service is available in your country.
If the actual charges are more we could ask you to send some more payment
for postage. Generally The product of Riyo Gems is delivered through
SPEED POST (a unit of India Government).
Shipping and Handling
- we ship jewelry all over the world. The shipping charges include
Insurance. When it comes to shipping, bear in mind… all charges
are of India postal speed post. If you need any other private service
mentions it advances it require extra payment to be done.
a) Shipping is 30 US $ anywhere in India.
b) For shipments outside India, shipping charges are applicable as per
the order value and weight. It could be differ country to country.
c) If the order value is 100 to 499 USD $ the shipping charge shall
be USD $ 40. or depend on product weight and price
d) If the order value is between US$500 to upwards 60 USD $ to 120 USD
$ or depend on product weight and price.
Shipping:-
- However, we would bring your attention to the fact that most of Jewelry
items are handmade to order. Some of the items you see advertised on
this site are in stock at the time of your order. Please respect Riyo
Gems hard work and time spent in creating these items per each individual’s
requirements. (I.e. we ask that you make every effort possible to ensure
that you are purchasing an item that you have every intention of keeping.)
Some items are held in stock or to be manufacture accordingly and will
be dispatched to you within 25 working days or accepted duration by
customer from receiving your order. www.riyogems.com does not dispatch
orders to PO Boxes under any circumstances.
Additional document for import:-
- Please mention in advance if you need any other supporting document
which is desirable to import or clearance from customs these goods in
your country such as certificate of origin . This is buyer responsibility
to inform about it advance.
Stamping:-
- If you need your company stamp on goods or stamp as 92.5 in silver
or 18 kt / 14 kt / 12kt or 750 on gold. Please tell us at the time of
order. It might need some payment to be done for your company name stamp.
- Rhodium or polishing:- if you need any special kind
of polishing or rhodium please mention it at the time of order.
Packaging:- If you need any special kind of packaging
please give the instruction at the time of order. Otherwise standard packing
will be done.
PRICING
- Pricing & Payment
All orders must be paid for in full before any goods will be shipped.
All products are subject to availability and remain the property of
www.riyogems.com until paid for in full. www.riyogems.com may on occasion
require a credit checks for orders of a substantial nature or where
insufficient details have been provided. This may result in your order
being delayed until the checks can be.
Paying for your Jewelry
- Riyo Gems reserve the right to decline any orders that do not pass
the Address Verification System in full, including a working land line
telephone number; in certain circumstances a mobile number will be accepted.
In this case customers may be asked to submit a recent bank statement
or personal utility bill to confirm the name address and postcode submitted
as their invoice address. This information will be treated with the
utmost confidentiality. If an order is declined the customer will be
asked to apply for a refund through their own credit card bank.
- Cheque are also accepted. Simply send us your order in writing, with
a Cheque for the goods + postage, made payable to RIYO GEMS. At Riyo
Gems, 50, Mahaveer Nagar, Near Sanghi farm, Tonk Road, Jaipur, and Rajasthan
India 302018.
E-mail invoicing:-
- If you need to pay for your customized order or repeat order. You
can do it. You just select the products and sent the model number to
us by fax or e-mail. And we will e-mail you the invoice. With this you
directly pay
Retail Pricing:-
a) All prices seen on the website are final and www.riyogems.com.
Any pricing errors will result in you order being suspended until which
time we can contact you via the methods provided. In the instance that
we cannot contact you, we will render the order cancelled and all payment
refunded as per terms and conditions.
b) All payments are taken in USD $ only
c) Customers are responsible for Import Duty/Tax in their respective
countries where applicable. For more details on this please contact
your local customs authority.
d) The rate of the products are fixed and minimum order will be of 100
USD $.
For Wholesaler & Shopkeeper:-
a) If you are a wholesaler or a shop holder of Jewelry. And you
wish to buy in big quantity. Then you are entitled to get some discount.
For this you just pick your order and e-mail us and we can work upon
what best price we can offer to you.
b) In case of silver you must buy or select minimum 1000 USD $ product
and good quantity of each model.
c) In case of Gold you must buy or select minimum 5000 USD $ product.
Bank Details :-
We have account with Union Bank of India Bapu Nagar Jaipur. Some overseas
customers may wish to transfer their payment directly into our bank
account. If you choose to, please contact us prior to doing do and send
us a confirmation e-mail with your transfer reference number and your
order number.
Our account details are as follows:
A/C NO-725481
AMERICAN EXPRESS BANK LTD.
AMERICAN EXPRESS TOWER, WORLD FINANCIAL CENTER
NEWYORK NY-10285-2450 ( U S A. )
SHIFT CODE -UBI NINBBOJP
REMMITANCE IS TO BE CREDIT TO
A/C NO. 10128132
M/S RIYO GEMS
UNION BANK OF INDIA
D-100 , BAPU NAGAR , JAIPUR , RAJASTHAN, (INDIA)
Customer care
Riyo Gems leaves no stone unturned to offer customers a pleasant jewelry
experience. We are focused at ensuring customer delight; amply reflected
in our customer-oriented policies.
Diamond/Gold Jewelry
Our diamond and gold jewelry is made of 18 Carat gold, real diamonds
or precious stones such as rubies, emeralds and sapphires. Each stone
is scrutinized and tested by experienced gemologists.
Silver Jewelry
Our Silver jewelry is made of 925 pure sterling silver Jewelry studded
with real semi precious stones.
Victorian Jewelry
Our Victorian Jewelry is made of silver and gold studded with diamond
(Chakari) and real precious and semi precious stones. The gold is 14
Kt pure.
Stones & Beads
We are mainly supplier of stones and beads.
Product Replacement
When you purchase our products, you receive a Guarantee Certificate.
It guarantees that your product shall be replaced free of cost in the
event of a manufacturing defect. Remember, to avail of a free replacement,
you must arrange for the product to be delivered at our offices at your
own cost within fifteen days of receiving the product.
Complaints
If you have any complaints about our service, please email us at info@riyogems.com
We endeavor to respond to all complaints within seven working days.
We will attempt to resolve all complaints within 28 days of the date
your complaint is received. At all stages during the complaints process
we will advise you, via email, of the steps we are taking to resolve
the matter.
Customer Comments
Users of this website may post reviews, comments, and general content
via our community forums and galleries as long as the content is not
illegal, obscene, abusive, threatening, defamatory, invasive of privacy,
infringing of intellectual property rights, or otherwise injurious to
third parties or contain software viruses, political campaigning, commercial
solicitation, chain letters, mass mailings, or any form of "spam."
You may not use a false e-mail address, impersonate any person or entity,
or otherwise mislead as to the origin of any content. Please note that
any unpermitted content may be subject to review by www.riyogems.com
and consequently may be deleted and action taken against the offender.
Please also note that the community pages of www.riyogems.com, consisting
of our forums and user galleries, are largely un-moderated. The comments
and pictures posted there do not represent the views or beliefs of www.riyogems.com,
staff or subsidiaries. All content is the responsibility of the individual
poster.
Returns
The Company operates a 7-day No quibble Guarantee. For health and
hygiene reasons, no returns are available on navel Jewelry and earrings.
Rings ordered to specific sizes are also non-returnable. Postage and
packing is not refunded on returned items. Any goods sent back without
prior consent from www.riyogems.com will be sent back at your cost.
All returns are the responsibility of the customer until they reach
RIYO GEMS offices Please note that returns are subject to a 5USD $ charge.
This is to cover the charge issued to us by the bank, for every refund
applied.
Faulty products / damaged items:
In the highly unlikely event that an item sent to you is found to
be faulty, you may send it back to us for a replacement... Overseas,
items should only be sent back using your country’s national postal
service or agreed as per our instructions we recommend using an insured
delivery method; however we will not accept extra charges for Fed-Ex
or other overnight courier services. If your product is damaged in transit,
please contact us immediately on 0091-9829034257 or 0091-141-2577855
and return the product to us at : Riyo Gems , 50 , Mahaveer Nagar ,
Near Sanghi Farm, Tonk Road Jaipur , Rajasthan, India 302018 We will
replace the item free of charge.
Lost Goods
If you have not received your goods within 28 days of placing an order,
please contact us immediately on 0091-9829034257 or e-mail us riyogems@yahoo.com
.
Customer Service
Just e-mail us on info@riyogems.com , riyogems@yahoo.com , riyogems@hotmail.com
or you can call us on (international +91-141-2577855) Between 11am and
7.00 pm weekdays (calls charged at standard national rate), or fax us
on +91-141-2577758 or write to: Customer Service Riyo Gems , 50 , Mahaveer
Nagar , Near Sanghi Farm, Tonk Road Jaipur , Rajasthan, India 302018.
Visit our Showroom at Jaipur :-
If you are visiting India and planning to visit the (Pink city) Jaipur
, Rajasthan. You are invited to visit our showroom with lots of innovative
goods. We are very happy if you tell us in advance your schedule and
product of interest . so that we can fix up a appointment and arrange
accordingly.
Our showroom address is: -
RIYO GEMS
Near shop no. 128
Chapawat ji ka Mandir,
Johari Bazaar,
Jaipur 302003
Rajasthan India
Ph 0091-141-2577855
Timing :- open :- weekdays :- 10.30 am to 7.30 pm
Sunday:- 11.00 am to 5.30 pm
Membership:-
- Member of Gem and Jewelry Export Promotion Council of India since
1996 and member ship number is as follows:- JAI-I/R-37
- Registration Number of SSI: 17/13/056105/PROV/SSI
- Import Export Code:- 1394001444
- Tin Number:- 08542105495
- PAN Number :- ADPPS2554R
- Membership number of Export Promotion Council of Handicrafts:- EPCH/MEM/22097/2004-2005
- EPCH Registration Number :- EPCH/REGN/23636/2004-2005
- Membership Number of India Trade Promotion Council:- AM-017708/71
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